Mobile Fingers - Returns Policy

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We provide a 14 day faulty item return period.
Refunds will be for goods only and will not include any carriage costs paid to us.
To return accessories - parcel them securely, including all manuals, accessories and original packaging.
To return Mobile Phones - parcel them securely, including all manuals, accessories and original packaging. Please remember YOU are responsible for the goods until received by us. We cannot be held responsible for any units that have been damaged in transit.
Include a short note detailing your original order reference, contact details and reason for return.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
To return an item, please send to Address: 31 Showell Green Lane, Birmingham, B11 4NG, UK.
Any goods found to be defective within 28 days will be replaced.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%. Postage will not be refunded.
Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.